STORE POLICY
Customer Care
At Zenroz, we prioritise your fitness attire needs. Should you require any products in sizes currently not available to you, do contact us via the chat box and we will try our best to tailor to your needs.
Terms & Conditions
These sale terms set out the terms and conditions that will apply when you purchase merchandise through our site. If you are unable to understand or have any questions about these sale terms, please contact us using the contact information set out in the "Contact Us" section below. You will be required to confirm that you have read and accept these sale terms before you submit an order to us.
Prior to submitting an order by clicking the 'Submit Order' button in checkout, please save or print a copy of these sale terms to keep on file for future reference regarding the order you are submitting. Please note, terms are subject to change so review and save or print a copy of these prior to each order that you submit.
Wholesale Inquiries
Our company specialises in more than stock based products! In the event you require customisable products to meet your party or even business needs, feel free to contact us via email and we will work towards meeting your demands if possible!
Product Availability
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The inclusion of any merchandise on our site does not imply, warrant or guarantee that the merchandise will be available if you wish to place an order to purchase it.
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We will have the right, at any time, to make changes to information about merchandise displayed on our site, for example information about prices, description or the availability of merchandise, and we may do so without first giving you notice of the changes. We will not, however, make any changes to the price, availability or description of any merchandise after we have accepted an order to supply the merchandise to you.
Order cancellation & Changes
You can make changes to or cancel your order at any time before your order has been packed by us. To make changes to your order, please contact by emailing info@zenroz.com or call us at (at international call rates). If your order has already been packed, you will only be able to return the merchandise within thirty (30) days from delivery: please see the terms of our return policy listed below.
Privacy Policy
We collect various types of personal information when you interact with us. The information we collect may include, but is not limited to:
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Personal Identifiable Information (PII): Name, email address, mailing address, phone number, payment information (such as credit card details).
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Account Information: If you create an account with us, we may collect your login credentials, order history, preferences, and wish lists.
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Usage Data: We collect data on how you interact with our website, including IP addresses, browser types, pages viewed, time spent on our site, and other diagnostic data.
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Payment Information: Payment details such as credit card or PayPal information are collected when you make a purchase.
How We Use Your Information
The information we collect is used for the following purposes:
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To process your orders: We use your payment and shipping information to fulfill your orders and deliver products to you.
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To improve our services: Usage data helps us analyze trends and improve the functionality of our website.
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To communicate with you: We may use your email address to send order updates, promotional materials, or newsletters if you have opted-in.
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For customer support: We may use your contact information to respond to inquiries, resolve issues, or provide customer assistance.
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To enhance your shopping experience: We may use your preferences and account information to provide personalized product recommendations and offers.
Delivery Policy
We use our trusted partner DTDC to communicate and transport all of your orders and the delivery timeframe is 5 days for free shipping and 3 days minimum for the fast shippping all across the country.